We process orders quickly to ensure fast delivery, so we’re unable to modify or cancel your online order.

Contact our customer support team immediately. If your order hasn’t shipped, we can update the address. Once shipped, we’re unable to reroute packages.

Yes. You’ll receive an email confirmation immediately after placing your order, followed by a shipping confirmation with tracking details once your order is dispatched. If you haven't received this please contact us.

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible. Be sure to include clear photos of the products received, the packaging as it arrived, and the shipping label.
This will help us resolve the issue quickly for you.

Orders are typically dispatched within 1 - 3 business days. Shipping times vary by location. At checkout you can see options for your location.

Shipping rates are calculated at checkout based on your location and selected shipping method.

Yes, we ship to select international destinations. Shipping times and customs fees vary by country.

International customers are responsible for customs fees, duties, or taxes upon delivery. These charges are determined by your local customs office.

Once your order ships, you’ll receive a tracking link via email. If you haven't received this please let us know and we can send you the link.

First, check with neighbours and any safe spaces. If you still can’t locate it, contact us within 5 days of the marked delivery date so we can assist.

We accept returns within 30 days of delivery. Products must be unopened and in their original packaging.

Due to hygiene and safety standards, we cannot accept returns on opened or used hair care products unless they arrived damaged or defective.

On the tracking email, you will have a return option. If you can not find this pease contact our customer service team with your order number and reason for return. We’ll provide return instructions.

If you need to return an item, the cost of shipping sits with you. We recommend using a tracked service for peace of mind. Until your return reaches us safely, it remains your responsibility. We are unable to issue refunds for items that are lost in transit.

Refunds are processed within 5–10 business days after we receive and inspect the returned item. Funds will be returned to your original payment method.

We do not offer direct exchanges. If you'd like a different product, please return your original item and place a new order.

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.

We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.

Absolutely. You can mix and match #SAVED (for colour saving), Calm Down (for scalp care) and PLATINUM (for toning) products and still use Elixir every day for repair at home.

Elixir V3 and our luxurious #SAVED, Calm Down & PLATINUM Homecare have all been developed to maximise your hair’s strength, softness and shine. Our products are all sodium chloride and sulphate free (two ingredients known to strip health from hair) and leave hair looking and feeling amazing.

We recommend using our Masks once a week, although they can be used more often.

#SAVED is our super luxurious colour saving range which maximises colour longevity, shine and tone. Platinum is developed for cooler blondes and is also perfect for everyone else who wants to neutralise warmth in their hair. Calm Down treats all scalp issues from sensitivity to dandruff, dryness and flakiness and is luxurious for hair.

All our conditioners and masks are lightweight and add shine and softness. #SAVED and PLATINUM Masks are usually left on for longer (from 5 minutes) and deliver extra strength, softnesss and shine.

Absolutely. You can mix and match #SAVED (for colour saving), Calm Down (for scalp care) and PLATINUM (for toning) products and still use Elixir every day for repair at home.

All Fabriq Innoluxe are suitable for human-hair extensions, the ingredients in our products will not challenge the bonds.

Elixir is a cruelty-free, vegan leave-in treatment that will rebuild your hair at home, at the same time as boosting your hair’s condition.

Use 1-2 pumps on wet hair before your styling products and/orR add 1-2 pumps on dry hair through the day or 3-4 drops before bed for healthier, stronger hair.

Elixir V3 brings together elements of the protein and conditioning technology used in our professional salon products and packs them into a fabulous leave-in treatment, so you can enjoy repair and conditioning at home.

Yes, use 3-4 drops before bed for healthier, stronger hair.

No, Elixir isn’t heavy in your hair and can be used every day.

No, Elixir doesn’t leave residue in your hair and can be used every day.

Absolutely. You can mix and match #SAVED (for colour saving), Calm Down (for scalp care) and PLATINUM (for toning) products and still use Elixir every day for repair at home.

Elixir V3 and our luxurious #SAVED, Calm Down & PLATINUM Homecare have all been developed to maximise your hair’s strength, softness and shine. Our products are all sodium chloride and sulphate free (two ingredients known to strip health from hair) and leave hair looking and feeling amazing.

We recommend using our Masks once a week, although they can be used more often.

#SAVED is our super luxurious colour saving range which maximises colour longevity, shine and tone. Platinum is developed for cooler blondes and is also perfect for everyone else who wants to neutralise warmth in their hair. Calm Down treats all scalp issues from sensitivity to dandruff, dryness and flakiness and is luxurious for hair.

We have some great starter packs available from https://www.innoluxe.com/professional/shop/get-started To rebuild and repair during colour you can get started with just ReBond V3 and Balance Plus V3

ReBond V3 is the little beauty you’ll use to kick off the rebuilding and repair. It builds integrity and strength into each strand. Follow up with Balance Plus V3 (or Balance Plus Platinum, if toning), which carries on the repair, as well as feeding the hair with amino acids and extra proteins to leave it even healthier, softer and shinier.

Stand-Alone is an intensive hair repair treatment that can be used between colour services or even if the hair is never coloured as a conditioning treatment. It let’s you rebuild hair or get the best from curls by using FOAM instead of as part of a chemical service.

Cleanse twice with Purify. Rinse and gently towel dry.

Apply 4-10 pumps of Foam V3, massage through hair. Cover with a cap and leave for 10 minutes.

Without rinsing, apply Balance Plus V3 (or Balance Plus Platinum if toning). Comb through and leave for 10 minutes.

Rinse and style as required with Elixir V3 and styling products.

FoamV3 is a pre-diluted ReBond V3 designed for use as a Stand-Alone treatment, pre-perm and pre-keratin services.

Mistify means that you can spray your client’s ‘naked’ hair (the bits not being coloured) with the just right concentration of ReBond.

It’s super simple. Just follow the markings on the label to fill your Mistify spray bottle with the right mix of ReBond and water, shake well, and mist away!

Find out more ( https://www.innoluxe.com/professional/meet-mistify )

There is no wait time, so whenever suits you best.

No, Innoluxe products are exclusively available through our website and our network of salon partners.

We believe in the importance of preserving the exclusivity and empowerment of professional hairdressers. By exclusively selling through salons, we can maintain the integrity of our brand and ensure that every purchase supports the expertise and dedication of the professionals who use our products.

Innoluxe products are designed and created by a hairdresser, to enable hairdressers to reach new levels for their clients.

We understand the importance of standing together and being exclusive to the industry. Our commitment to supporting professional hairdressers means that when you choose Innoluxe, you're not just getting high-quality products, you're also supporting the professionals who make the hairdressing industry thrive.